Nitro support
How can we help?
Start with the right recovery path. Your booking and payment details stay unchanged until you confirm an action.
Browse common questions
Quick help
Account access and WhatsApp code
Check that the mobile number includes the correct country code. If the code does not arrive, wait for the resend timer, try again, or use account recovery.
Recover your accountBooking or session issue
Open My Booking to review the café, date, time, screen, payment state, and available recovery action.
Open My BookingPayment failed or charged unexpectedly
Do not retry repeatedly. Check the payment result and booking state first. Keep the booking ID when contacting support.
Review booking historyRefund eligibility and timing
Refund timing depends on the booking state and payment provider. Review the policy before submitting a request.
Read the refund policyGaming café listing or operator access
Café owners can register a venue or sign in to the business console. Include the venue name and city when asking for help.
Open Nitro Console BusinessCan’t find your answer?
Still need help?
Email support with the affected booking ID, café, date, and a short description. Never send a password or one-time code.
Email supportSupport: support@nitroconsole.in