Booking support
Cancellation and refund policy
Effective 22 August 2026
Before a session starts
You may cancel an eligible pending or confirmed booking before its scheduled start time. Any amount successfully paid for that booking is returned through its original payment route: wallet-funded amounts return to the Nitro Console wallet, and gateway-funded amounts are submitted to the payment service for refund.
After a session starts
A booking cannot be cancelled or refunded through Nitro Console after its scheduled start time. Contact support if the café could not provide the confirmed session or equipment.
Refund timing
Wallet refunds appear after successful processing. Bank, card, and UPI timing depends on the payment service and your financial institution. A failed or unconfirmed gateway refund is held for manual review rather than submitted repeatedly.
Duplicate or incorrect charges
Email support@nitroconsole.in with your booking ID, payment ID, charged amount, and transaction date. Do not send passwords, verification codes, full card numbers, or bank credentials.
Contact
For cancellation or refund help, contact support@nitroconsole.in.